Privacy Policy

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you visit our website. The data we collect includes:

Information You Provide

• Contact information (name, email address, phone number)
• Company or gym information when you enquire about our services
• Messages and correspondence when you contact us
• Information provided in consultation requests or service enquiries

Automatically Collected Information

• IP address and browser information
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system
• Cookies and similar tracking technologies (see our Cookie Policy)

How We Use Your Information

We process your personal data for legitimate business purposes and with your consent where required. We use your information to:

• Respond to your enquiries and provide customer support
• Provide information about our gym equipment maintenance scheduling services
• Process service requests and manage client relationships
• Improve our website functionality and user experience
• Comply with legal obligations and regulatory requirements
• Analyse website usage to improve our services and marketing efforts
• Send relevant business communications (with your consent)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for marketing communications or cookie usage
• Legitimate Interests: For business operations, customer service, and website improvement
• Contract Performance: To fulfil our obligations when providing services
• Legal Obligation: To comply with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers who assist with website hosting, analytics, and business operations
• Google Analytics and Google Ads for website analytics and advertising purposes
• Legal authorities when required by law or to protect our rights
• Professional advisors (lawyers, accountants) under confidentiality agreements

All third-party service providers are required to maintain appropriate security measures and use your data only for specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact enquiries: 3 years from last contact
• Client data: Duration of service relationship plus 7 years for legal requirements
• Website analytics data: 26 months (Google Analytics standard retention)
• Marketing consent: Until withdrawn or 3 years of inactivity

After the retention period expires, we securely delete or anonymise your personal data.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for marketing or cookies

To exercise these rights, please contact us at [email protected] or +386 11170076. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure hosting and data storage
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) when using third-party services such as Google Analytics. We ensure that such transfers are protected by appropriate safeguards, including adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) if you believe we have not handled your personal data in accordance with applicable law.